Human Insight in an AI‑Driven World
Human‑Powered Customer Experience & AI Experience Audits
Unbiased, human‑verified evaluations for government agencies and private‑sector organizations nationwide.
We reveal how people actually experience your services — online, in person, and through your AI automations — using real human evaluators, real scenarios, and real‑world conditions.
No software scoring. No automated reviews. No guesswork.
We support organizations across the United States through our virtual audit and membership programs. For clients located in Northern Virginia, Maryland, Washington, DC, and Charles Town, West Virginia, we also offer in‑person evaluations.
In‑Person Industries We Commonly Support
We conduct on‑site customer experience audits for organizations that rely on consistent, public‑facing service. In‑person availability is region‑specific, while our virtual audit services are available nationwide. To confirm on‑site options for your location, feel free to contact us.
- Grocery chains
- Gyms & fitness centers
- Truck stops & travel centers
- Gas station & convenience store chains
- Restaurant groups (10–50 locations)
- Home builders & new communities
- Government agencies, municipalities & public‑facing departments
Online Industries We Commonly Audit
We also conduct virtual experience audits for digital brands and online‑driven organizations, including:
- Influencers & personal brands
- E‑commerce & shopping sites
- Real estate agents & brokerages
- Local service businesses
- Healthcare & wellness providers
- Hospitality, travel & lodging brands
- Professional services & consultants
- Multi‑location businesses & franchise groups
If your organization interacts with customers or the public — online or in person — we can audit it.
Exclusivity
Exclusivity is available only through the CX Excellence Program.
All other services and memberships are open to any eligible organization.
What Makes Us Different
We don’t rely on software, automated scoring, or AI‑generated reviews. Every evaluation is performed by a real human.
✓ We Do
- Evaluate real customer and citizen experiences
- Identify service gaps, workflow issues, and trust barriers
- Verify AI automations for accuracy, flow, and customer impact
- Provide ongoing support to improve service quality
- Conduct competitor shops (your designated competitors)
- Deliver human‑verified insights with no disruption to operations
✕ We Don’t Do
- Financial audits
- Compliance or regulatory reviews
- Software installations or dashboards
WHY CHOOSE US
OUR CX AUDIT SERVICES & MEMBERSHIPS
A SIMPLE THREE-STEP PROCESS
100% Human‑Performed Audits No bots. No scripts. Real people evaluating real experiences.
Independent, Unbiased Insight We show you what actually happens — not what’s expected to happen.
Clear, Actionable Reporting Structured findings designed for leadership, teams, and compliance.
Cost‑Effective Alternative to Consultants Our one‑time audits and memberships deliver expert insight without the cost of hiring a full‑time consultant.
Fast Turnaround Most virtual audits are completed within 10 business days.
Registered Government Vendor SAM.gov and eVA registered for easy procurement.
A SIMPLE THREE-STEP PROCESS
OUR CX AUDIT SERVICES & MEMBERSHIPS
A SIMPLE THREE-STEP PROCESS
A simple, three‑step process.
1. Real‑World Evaluation We interact with your services exactly as the public does — online and by phone.
2. Documented Findings We capture friction points, delays, confusing steps, and trust barriers.
3. Clear, Actionable Report You receive a structured report showing what works, what doesn’t, and how to improve.
OUR CX AUDIT SERVICES & MEMBERSHIPS
OUR CX AUDIT SERVICES & MEMBERSHIPS
OUR CX AUDIT SERVICES & MEMBERSHIPS
One‑Time Services (Non‑Membership)
CX QuickScan Audit (Virtual)
Fast, human‑verified snapshot for quick clarity and immediate improvements.
Readiness Assessment (Virtual)
Confirms preparedness for launch, compliance review, or operational change.
Deep Digital CX Audit (Virtual)
Comprehensive evaluation of your full digital customer journey.
Customer Experience Audit (In‑Person)
Deepest audit; includes staff interactions, environment review, and full on‑site evaluation.
Multi‑Year Audit Partnerships
Long‑term audit programs for continuous improvement and compliance support.
Human‑Verified AI, CX & Reputation Quality Assurance
Select a membership:
- AI Experience Audit
- Reputation Monitoring
- CX Snapshot
- Readiness Review
- Reputation & CX Support
- Reputation, CX Support & In‑Person Reviews
- CX Excellence Annual Partnership
- CX Excellence Program