Frequently Asked Questions

Any business, regardless of size or industry, can benefit from Human Powered Audit's services. We tailor our solutions to meet the unique needs of each client.

All evaluations are performed by real humans — not software or automated scoring.

Yes. Our services are procurement‑friendly and designed for public‑facing organizations.

Northern VA, Frederick County (MD), and Charles Town/Harpers Ferry (WV).

Yes — all digital services are available worldwide.

Yes, if needed. Clients reimburse the product cost.

A clear report with findings, real examples, and prioritized recommendations.

Most audits are completed within 7–14 business days.

Yes. We offer an optional monthly service that tracks your online reviews, ratings, and customer sentiment across major platforms. You receive a simple monthly summary with insights and recommendations.

No. We provide recommended responses, but we do not post responses on your behalf.

Yes. You can add it at any time and cancel with 30 days’ notice.

The 1‑Year Program includes two full audits, performed every six months. Each audit includes a complete evaluation, a written report, priority scheduling, trend analysis, and ongoing support throughout the year.

The 2‑Year Program includes four full audits over 24 months, performed every six months. It includes written reports after each audit, priority scheduling, long‑term performance tracking, and ongoing support.

A one‑time audit is a single evaluation with no ongoing support. Multi‑year programs include multiple audits, continuous improvement support, and priority scheduling. A one‑time audit does not qualify as a 1‑year or 2‑year program.

Yes. All CX audit types — virtual or in‑person — can be included in a multi‑year program.

Every six months. This schedule provides consistent oversight while giving organizations time to implement improvements.

Multi‑year programs may be eligible for approved 15% coupon codes. One‑time audits are not eligible for discounts.

Yes. Program members may add additional audits at a reduced rate.

Yes. Government clients may use the 1‑year or 2‑year structure, but all work must be contracted through the Government SOW/Contract and follows agency procurement rules.

No. Government clients do not pay deposits. Commercial clients pay a 50% deposit for one‑time audits and multi‑year programs.

No. A one‑time audit cannot be converted into a 1‑year or 2‑year program. A new agreement must be executed to begin a multi‑year program.

All CX audits include a written report with findings, recommendations, and improvement opportunities. Multi‑year programs also include trend analysis and long‑term performance tracking.